New Vacancy - Underwriting Operations Manager
City of London
Lloyd's Syndicate

I am currently recruiting for a leading Lloyd's Syndicate who are seeking a Underwriting Operations Manager to join their growing team.

My client is looking for someone with extensive experience in Underwriting Operations from an MGA/Syndicate environment. This role will be overseeing the underwriting operations, improving efficiency and maintaining a high standard of service from a London Market perspective. You will also be responsible for improving administration systems, reporting tools and much more.

The Role:

• This position requires a candidate with experience in an MGA environment and in Lloyd's, with a strong background in underwriting operations.
• Oversee underwriting operations, improving efficiency and maintaining a high standard of service.
• Stay updated with London Market trends, regulatory changes, and technological advancements to ensure the business remains competitive.
• Develop and provide monthly and quarterly metrics packs on KPI's on operational performance and progress, including ad hoc MI reports to the business
• Generate and analyze reports on underwriting performance, providing insights and recommendations to senior management.
• Responsible for operational change management, defining new business processes and ensuring business readiness leading to the successful implementation of new products, processes and IT solutions.
• Lead capacity meetings and participate in business strategy discussions to align underwriting goals with company growth.
• Work closely with the relevant teams to maintain and improve underwriting platforms, policy administration systems, and reporting tools.
• Establish opportunities for automation within existing and new business processes.
• Identify inefficiencies in workflows and lead initiatives to enhance productivity, automation, and service delivery.

What is Required?

• A strong background in managing MGA operations (specialty market experience preferred) and 5+ years of experience operating in the London market across multiple lines of business
• Deep understanding of underwriting operations and capacity management; claims processes, and financial controls.
• Experience in product development and process improvement within the underwriting space.
• In-depth knowledge of the insurance regulations, best practices, and market trends.
• Solid understanding of the Bordereaux (BDX) lifecycle, including exception management, mapping, and cash allocation processes.
• Efficient time management skills to prioritize tasks and meet deadlines in a fast-paced environment.
• Strong leadership and management skills, with the ability to support and guide a small team.
• Previous involvement in change management or digital transformation projects.
• Proficiency in underwriting software (Advantage Go Navigator or Subscribe) and data analytics tools.