Claims Operations Technician
City of London
Lloyd's Syndicate

Salary: Negotiable

Experience: Looking for someone with Lloyd's experience or 1+ years experience in a claims role. This could be any type of Claims work - Claims Ops, Claims Assistant, etc.

Great opportunity to switch into the claims side if you're not already in it!

Role Responsibilities:

• Process new claims notifications, ensuring accurate information and documentation are collected for both internal and external claims.
• Prepare and distribute the monthly bordereaux for external stakeholders.
• Oversee the collection, verification, and processing of payments.
• Provide policy details and loss run reports upon request for underwriting teams and external stakeholders.
• Maintain accurate and up-to-date claims records, ensuring a data-driven approach.
• Proactively identify and resolve issues to support the smooth operation of the claims team.
• Perform general administrative tasks as needed.
• Manage internal and external claims systems, including CLASS, ECF, Global XB, and Caysure.

Skills & Abilities:

• Strong communication and relationship-building skills with both internal teams and external clients.
• Proficiency in Office 365 applications, particularly Excel.
• Commercial awareness and understanding of industry operations.
• Effective time management and organisational skills.
• A proactive, self-motivated attitude with a willingness to learn.
• Accountability, reliability, and a strong sense of responsibility.

Education & Qualifications:

• Previous experience or knowledge of the insurance industry is beneficial but not essential.
• Prior experience in claims administration is preferred but not mandatory.
• Willingness to work towards a CII qualification.