Overall Objective of Role:
To support underwriters with technical and administrative back-up, in order that they may deliver a quick and accurate service.
Be responsible for generating all regular underwriting documentation
Field broker enquiries liaising with the team underwriters.
Have a thorough knowledge of all the Underwriting Processes
Be responsible for allocating general mail to workbaskets
Maintain accurate data on all Underwriting Systems
Manage renewal process and detachment process
Manage file administration
Have a general understanding of the Underwriting Guidelines and Reinsurance programme
Have an awareness of the regulatory framework in which the Club operates and the importance of following procedures and maintaining good records
Be able to navigate the Club’s website
Have a general awareness of the market and the products offered by the Club
Understand the structure of the business and how it is managed.
Know what are the key business objectives of the Club
Take responsibility for ensuring underwriting procedures are followed and check work once it has been completed and before it is sent to the Underwriter for sign off
Attend audits as required
Attend Member/broker ‘service’ visits and social functions as required
Take responsibility for team issues such as lunch time and holiday cover, assist on the work front when there are absences, co-ordinate absence and generally assist with the efficient running of the team
Be available to train and mentor new staff, as required and agreed in advance
Highly organised and enthusiastic individual with excellent attention to detail and ability to prioritise.
Good communication skills with excellent customer service focus
Flexible and adaptable with ability to work under pressure
A team worker but also able to work on own initiative
Excellent IT skills – both bespoke systems and Microsoft and particularly excel
Experience of marine insurance (liability and marine/non-marine property) is an advantage
Knowledge of the marine mutual sector and/or understanding/experience of the marine transport market is an advantage
Awareness of current regulatory environment/compliance issues is an advantage
Experience of working in a corporate culture is an advantage