Service Design & Transition Manager – Insurance

A leading Insurance company is looking to hire a contract Service Design & Transition Manager to undertake IT Readiness activities for new, existing, and upgraded Policy Administration Systems.


  • Have experience working within Programmes and applying Service Design and Transition best practice principles to achieve a successful outcomes
  • Have strong stakeholder management skills
  • Have excellent documentation skills to create clear Process Documentation, Support Models, Support Documentation, Standard Operating Procedures and Work Instructions
  • Have a strong understanding of the full SDLC, with experience of working on multiple end-to-end implementations as part of a large programme
  • Exposure to general insurance and with Policy Administration Systems is desirable
  • Experienced within IT Operations is desirable
  • ITIL Certification is desirable