DUA Audit Executive

To support the Delegated Authorities and TPA Audit Manager in the delivery of the audit program to ensure the timely and cost effective scheduling and management of operational, compliance and claims audits of delegated authorities and third party administrators across the company; ensuring that audits are appropriately scoped, reports are reviewed and recommendations are documented, implemented and problem cases satisfactorily resolved


To support the Delegated Authorities and TPA Audit Manager in managing the companies panel of auditors including ongoing performance assessment and maintenance of relationships.

  • Assist with maintenance of the coverholder and TPA audit plan
  • Support the Delegated Authorities and TPA Audit Manager in developing and maintaining relationships with key stakeholders; including Underwriters, Claims Managers and Lloyd’s Co-ordination team.
  • Review and follow up of reports with appropriate internal personnel on a timely basis ensuring recommendations are appropriate, RAG rated, time bound, centrally recorded and communicated to brokers/coverholders on a timely basis
  • Assist with maintenance of audit recommendations records ensuring actions are completed on a timely basis, issues are escalated appropriately to resolution and underwriting/claims staff are provided with regular MI to manage their actions effectively 

  • Interacting across all teams/functions involved in the delegated underwriting management process (onshore and offshore) to ensure controls, service levels and quality standards are met.
  • Reviewing the companies processes to ensure compliance with regulatory obligations and best practice, recommending and implementing changes as necessary
  • Assessment of audit output including appropriateness of recommendations and adequacy of responses thereto

  • Degree level education preferred, strong A levels or equivalent essential
  • ACII qualifications desirable
  • Knowledge of the Lloyd’s/London insurance market including the regulatory environment essential
  • Experience of monitoring/management of delegated authorities, including: vetting and approval, risk assessing, ongoing monitoring including audit and handling of related regulatory queries. This could be as a member of a delegated underwriting management team or other compliance/risk management or audit function.
  • Ability to delegate work effectively and manage day to day operational requirements ensuring work is allocated appropriately throughout the team
  • Ability to lead others and manage performance issues
  • Excellent communication skills both written and oral; ability to communicate at all levels within the organisation;
  • Assertive and able to challenge others whilst maintaining positive working relationships with both internal and external stakeholders
  • Good at problem solving – ability to articulate issues clearly and to research, identify and present credible solutions
  • Good attention to detail coupled with the ability to see the big picture and understand principles being applied
  • Ability to make sensible judgements balancing pragmatic considerations with the need to follow the companies procedures and manage risk to the business
  • Ability to influence and drive through changes to existing processes/procedures or implement new as required
  • Excellent organisational and time management skills, ability to prioritise sensibly and meet deadlines
  • Intermediate level skills in main Microsoft applications: Word, Excel, Powerpoint
  • Ability to interpret data including to identify trends and anomalies in summarised data.